Willcutt Guitars Return Policy

At Willcutt Guitars, we want you to be completely satisfied with your purchase. If your order isn't the right fit, we're happy to assist with a return that meets the guidelines below.

Return Eligibility

To qualify for a return, all items must:

• Be returned within the applicable return period.
• Be in original, unregistered, like-new condition with no signs of use, wear, damage, or modification.
• Include all original packaging, accessories, documentation, warranty cards, owner's manuals, quick-start guides, certificates of authenticity (COAs), hang tags, case candy, tools, and any other materials originally included with the product.
• Include the Return Authorization (RA) number provided by your salesperson.  (Call 859-276-4070 ext 1 or email info@willcuttguitars.com to obtain a RA number)
• Be securely packaged to prevent damage during return shipment.

Willcutt Guitars reserves the right to refuse any return that does not meet these requirements or to deduct the cost of restoring the item to its original condition from the refund.

Return Period

Mail-Order Purchases

We offer a 7-Day Approval & Evaluation Period on shipped orders.

To initiate a return, you must contact your salesperson within 7 days of the documented delivery date to obtain a Return Authorization (RA) number. Returns shipped without a valid RA number may be refused.  (Call 859-276-4070 ext 1 or email info@willcuttguitars.com to obtain a RA number)

The Return Authorization number must be clearly marked on the outside of the shipping carton.

Our Approval & Evaluation Period is intended to allow customers to inspect, evaluate, and determine whether an instrument or product is the right fit. It is not intended as a rental or trial-use program. Merchandise that shows signs of gigging, extended use, modification, excessive handling, or wear beyond normal evaluation may be refused or subject to restoration charges.

In-Store Purchases

Items purchased in-store may be returned within 7 days of purchase for a refund or store credit, provided they meet the return eligibility requirements above.

Shipping Responsibilities

The customer is responsible for:

• Original outbound shipping charges, including orders that originally qualified for free shipping.
• Return shipping charges.
• Shipping insurance for the full value of the returned item.
• Proper packaging to ensure the item arrives safely.

Customers are responsible for returned merchandise until it has been received and inspected by Willcutt Guitars. We strongly recommend using a trackable shipping service and purchasing adequate insurance, as Willcutt Guitars cannot be responsible for items lost or damaged during return shipment.

Shipping Damage & Delivery Issues

Please inspect your shipment immediately upon delivery.

Any shipping damage, missing items, or shipping discrepancies must be reported to Willcutt Guitars within 48 hours of delivery. Please retain all original packaging, as it may be required for a carrier inspection or damage claim.

Failure to report shipping damage within this timeframe may affect our ability to assist with a shipping claim.

Refunds

Once your return has been received and inspected, any eligible refund or store credit will be processed.  Eligible refunds are typically processed within two (2) business days after the returned item has been received and inspected.  Please note that your bank or payment provider may require additional time to post the refund to your account.

The following amounts will be deducted from your refund, when applicable:

• Original outbound shipping charges.
• Costs incurred to restore the item to its original condition.
• Applicable financing fees.
• Applicable Payment Processing Fees.
• Any other charges outlined in this policy.

Payment Processing Fees

Payment processors and financing providers do not refund the transaction fees they charge to Willcutt Guitars when a payment is refunded or otherwise reversed.

For qualified returns that fully comply with this Return Policy, Willcutt Guitars may absorb these processing costs as a courtesy.

To help offset non-refundable payment processing costs and prevent abuse of our Approval & Evaluation Program, Willcutt Guitars will assess a 5% Payment Processing Fee under the following circumstances:

• Customers who repeatedly purchase items for approval without completing purchases may be subject to a 5% Payment Processing Fee on future orders. As a general guideline, this includes customers who return two (2) or more consecutive orders without retaining a purchase.
• Orders that are canceled after payment has been processed but before shipment.
• Customer requests to change the method of payment after payment has already been processed.
• Any transaction requiring a refund and reprocessing due to a customer-requested payment change.
• Any other customer-requested transaction that requires Willcutt Guitars to incur additional non-refundable payment processing costs.

This fee helps offset non-refundable charges assessed by our payment processors and allows us to continue offering our Approval & Evaluation Program to the vast majority of our customers.

Willcutt Guitars reserves the right to waive this fee at its sole discretion.

Affirm Financing

Purchases made through Affirm are subject to a separate 5% non-refundable financing fee, which will be deducted from any eligible refund. This fee is independent of, and not replaced by, the Payment Processing Fee described above.

Restoration Charges

Most qualifying returns will not require restoration.

However, if a returned item requires cleaning, restringing, repair, replacement of missing accessories or documentation, repackaging, or any other work necessary to restore it to saleable condition, the cost of those services will be deducted from the customer's refund or store credit.

Non-Returnable Items

The following items are not eligible for return:

• Special-order items.
• Damaged or modified items.
• Products that have been registered for warranty.
• Items missing original packaging, accessories, documentation, COAs, hang tags, case candy, or other originally included materials.

Willcutt Guitars reserves the right to designate certain products as Final Sale at the time of purchase.

Trade-Ins

All trade transactions are final. No returns, refunds, or exchanges will be accepted on traded merchandise or trade-in allowances.

Questions?

If you wish to return an item, please contact your salesperson before shipping anything back. Your salesperson will provide return instructions and issue a Return Authorization (RA) number if your return qualifies under this policy.