Online Sales 11-7pm EST M-F, 11-5 Sat
406 Rosemont Garden
Lexington, KY 40503
11-6pm Mon-Fri, 11-5pm Sat
Please share your experience with us, email: firstname.lastname@example.org
Our love of guitars is shared with all our friends, our customers. We are grateful and humbled by the inspiring words they have sent us, and we would like to share some with you.
If you would like to add some comments and a photo of you and your guitar, we would be honored to include it. Thanks to all of you for helping to keep the dream alive!
Bob and James,
I just wanted to take this opportunity to express my sincere appreciation for working with me regarding our last transactions. The customer service offered by you and James is far and above any I have experienced previously. The set ups by Bob on any units, being acoustic or electric, again surpass any competition. I would not hesitate to recommend Willcutt Guitars to any professional. There have been others in your store whom I also have tremendous appreciation and respect for including Eric and Brandon. Being a professional guitarist, both session and technical touring artist, has afforded me the opportunity to work for/with major artist and record companies. Having, the health issues diagnosed made it difficult for me to part with some of my collections. Know however, that I will not give up and continue to play until I can no longer do so. Often I am on your web site viewing each unit that you bring into your inventory. I am hopeful and confident that if I were to select a unit, I would get a superb unit at a reasonable price without having to negotiate. I say this because it is worth a drive, flight, or any other method of transportation to visit Willcutt Guitars. I do not normally recommend fellow artists to view and or drop in to visit and play the many professional units in stock, but in this case rest assured that I am promoting Willcutt Guitars to other high end professional musicians.
Bob and Brandon,
Thank you for the great service and price on my new Fender Eric Johnson Stratocaster. Its setup is wonderful, right to Fender’s specs - a real extra value which you provide, Bob. I wasn’t familiar with Willcutt Guitar’s website until last fall, when I saw you recommended on a forum. It plays way more musically than I anticipated and the neck is perfect. I am glad I bought it from you, and will certainly look to buy any future instruments from Willcutt Guitars as well.
Just received a Fender American 52 Hot Rod Telecaster that was my first purchase from Willcutt guitars. Buying a guitar site un-seen is an act of faith, and often a difficult transaction based in faith and gut judgement. The sellers' is your virtual eyes, ears, and hands and reputations, and trust is critical......and hopefully ultimately earned. Having said that, I've bought and sold a near 300 guitars, this transaction with Willcutts guitars was excellent. My guitar is Custom shop quality and Willcutts cut me an extremely fair price. I really didn't have any expectations other than the honest evaluation James had shared with me prior to my purchase. He sent pictures via txt and a very true detailed evaluation of the guitar. But what really surprised me after it arrived was the setup. I know this sounds like a canned testimony.....but the setup was the absolute best I've had on a new online guitar purchase. After 300 guitars, the excitement level wanes. Trust me. But this experience was a stand out. So, never before have I left a testimony for a guitar purchase, but today my expectations were exceeded and I'm stoked about the whole buying experience from Willcutts. Thank you guys. I'm really happy with my new Telecaster. No, I love it.
Dan Tracey here from the Alan Parsons Project. I just watched the video of what you did for that young lad who was injured. Made my dang eyes wet. Ya know... doing great business is a noble thing. I sure as hell respect it. But when you step up and touch someones heart like this, it ripples out into the entire world. That leaves a mark. Long after we're dust, this kinda thing is still goin strong. Character trumps all in my eyes. I won't forget this when it's time to buy my next instrument. Prayers for you and yours this holiday season.
thanks for everyone's hospitality and the great service yesterday. Got the HD35 home safe and sound and it sounds fantastic. Please tell Bob I said thanks for changing the strings on the 28 so I could get a clear comparison and for checking over and adjusting the 35. Also thanks to James for the communication. When I got home and put away the case and packaging materials, I discovered we've done business at least once before although through E-Bay. I bought a Jeff Beck strat from Wilcutt through E-bay a few years ago. Quite happy with both transactions and I'm glad to have been able to visit in person. I used New York Music for over 30 years until Guitar Center moved into Youngstown and ran them out of business about 5 years ago. I've been looking for a small music business ever since and I think Wilcutt will probably now be the first place I look. In addition, I work with an animal rescue group (Animal Rescue Corps) and Lexington Humane Society is one of our placement partners. I've done numerous runs to them, so I'm usually in the area about every six months.
Good Morning Eric,
Guitar arrive as scheduled and all I can say is AWESOME guitar. Your assessment was spot on as I also was extra blown away with the pick-ups. Thank you again for your professionalism as you were an absolute pleasure to do business with. I look forward to many more in the future. Have a great day,
I received the PRS Custom 24 Floyd Rose Guitar via FedEx yesterday and wanted to tell you just how happy I am with the purchase. Even though the pictures you had of it on-line were great, the guitar is even more beautiful in person. It plays and feels exactly as expected, with the added bonus of tuning stability thanks to the Floyd. You can tell your boss you have a highly satisfied customer. I will recommend your guitar shop to my friends. Thanks again for the amazing guitar! She’s a lifetime keeper.
I received the Bass Saturday afternoon, in excellent condition, plays and sounds just as I had hoped. Thanks for shipping it so quickly, I will keep you guys at the top of my search list when it’s time for my next purchase.
these [True 62's] have been calling me for a few months. The whole run is beautifully done- compliments Willcutt on those, about as perfect a Strat as can be IMHO
I have bought several guitars from Bob and it has always been a good experience. I have always received personal attention to my needs that Bob and his sales team provides. They have always been very professional. The next time I purchase a guitar, I will go to Willcutt Guitars.
What a wonderful experience James provided for my additional Taylor guitar! James is committed to providing the BEST buying experience! I truly appreciate that quality. The guitar was very well packed and included a Willcutt cleaning cloth and a Willcutt oval decal, very nice touches. There is also a card included that states Bob Willcutt personally went over the guitar, along with the Taylor serial #. I'll definitely do business with Willcutt again and have already expressed my absolute delight to several of my serious guitarist friends. I plan to visit Willcutt Guitars the next time I'm in Kentucky during 2016.
My ups driver is a friend. I saw him today and he mentioned that your guitars are always the best packed items he handles. Thought you might want to pass that on to the person or persons responsible.
Just wanted to drop you a note and let you know that the work you did last week on my son’s Strat was phenomenal. Not only does it look and feel like a new guitar, but more importantly – it plays like a dream. My son played this weekend with our Adult Praise and Worship team, and all of the musicians he played along side of – who are all career musicians – ranted and raved about how good his guitar sounds. I even had one comment – who’s a professional – that he had never played a Strat that felt and sounded as good as my son’s. Great job, and I’m gonna be sending a few folks your way.
I just wanted to thank you for the wonderful customer service in the purchasing of a Fender Port Ordor Strat for my husband. The product was shipped quickly. Thanks you also to Bob, who called my husband to talk about the guitar he was receiving. I actually just gave Jeff the guitar yesterday for our anniversary and he looked like a little kid at Christmas---priceless!! He couldn’t get over that the instrument was used because it was in such beautiful condition. He said that he loves the way it sounds as well. We will definitely recommend your store to all of our musical friends. Someday, we would love to visit you in Kentucky and thank you personally…although I think another guitar would probably follow us home after that visit!! Thanks, again.
Bob & James,
I just sat down to enjoy my two new guitars today... my wife and I were both just talking about what great customer service and sales personnel at Willcutt Guitars, how well we were taken care of. I brought over a trade in and I was more than taken care of, I was sent out with two guitars. I use to shop online, after having some bad luck with several companies through eBay, high shipping costs, and over priced instruments, I searched my local area, in Lexington, KY. I found Willcutt Guitars on EBay actually, they have a very good selection on there, but if you want the full experience, everyone should at least have a look at their inventory, and see what an amazing office building and sales department they have... I must say, this was even more amazing than the Gibson guitar store at the Opry Mills mall in Nashville, TN. Anyway... thanks guys... I'm a customer for life now. I really appreciate all the help. Great promo video by the way, I would never have visited if I hadn't have watched on YouTube. So, thank you Mr. Bob Willcutt & I especially thank you, James, you're one heck of a sales manager, easy to deal with. This is a Christian based company that will carry on for years to come! Thanks folks!
From your Youtube video we appear to be close to the same age. Many centuries after playing lead guitar in my high school garage bands I am getting back to playing for myself. I just wanted to report that I had a great phone sales experience with Brandon this morning; I bought on layaway one of your four available Fender FSR American Stratocaster Rustic Ash Olympic White, Rosewood's, I compared all four Strats of this series that you had in stock and, for me, it is by far the most interesting because of its significantly more visible grain pattern.
I just received my PRS Tremonti from you and all I have to say is WOW! What awesome and beautiful piece of wood. I don't think you have had a more satisfied customer. This is now my favorite guitar, out of 18, which includes 6 Gibson Les Pauls. Thank you very much.
Anything I can say would only be redundant but here I go, anyway... I saw a Mapleglow Rickenbacker 4003 on eBay and thus began a series of questions, all handled by James Adkins. They were handled promptly, honestly, courteously, and cheerfully. After the sale, Mr Adkins called to thank me for my purchase and to tell me that their luthier would be calling shortly to discuss my setup preferences. That call came within the next 20 minutes and, much to my surprise, the voice on the other end of the line belonged to Mr. Bob Willcutt, himself! We had a pleasant in depth conversation and, knowing I was leaving on vacation the next week, he made sure that the work was completed and the guitar was shipped that same day. It arrived right on time, in perfect condition, and nicely setup up. The bass, itself, is drop-dead gorgeous. Unfortunately, I had no time to try it out until I arrived back home, tired and jet-lagged, yesterday. In the end, I lowered the bass side by a 1/3 turn but, really, the setup was about perfect. I just could not be happier! Trust these guys.... people like Willcutt Guitars are hard to find these days. I'd buy from them again and recommend them in a heartbeat. THANK YOU!
Just wanted to let you know how pleased I am with your store, and Brandon. I contacted him via email about a Taylor 516CE Fall Ltd and he promptly replied with a quote to include shipping. I needed the guitar to arrive after I returned from a Christmas trip so I could sign for it, and it arrived in perfect timing. Beautiful guitar, great setup and a personal thank you card inside. You've made a new customer in Austin, TX. Thank You,
I want to express my sincere appreciation for the professional, courteous treatment I received as a new, first-time Willcutt Guitars customer from a member of your staff, Mr. James Adkins! Mr. Adkins promptly returned my initial phone call, answered all my questions and then provided the additional information I needed to make my purchase! I was so impressed by James' courteous manner and professionalism, that I drove more than nine hours from my home in Maryland to meet with him, after normal store hours, in order to make my selection from your extensive inventory of fine, high quality instruments. The guitars of interest to me were re-strung, tuned and made ready for test playing prior to my arrival! I owe a major debt of gratitude to James Adkins and Willcutt Guitars, Inc., for going far above and beyond the norm, thereby ensuring my final guitar choice, a New Taylor 816 ce Grand Symphony BRZ with Expression System 2, was right for me! Thank You James, and Thank You Willcutt Guitars!
Bob, it just plays beautifully. Love the feel of the vintage neck. I agree with Eric that it's just a shame Hamer was not able to stay in business. At one time I think they were extremely successful. I also have a Gretsch Cadillac green country club guitar and I can tell you the Hamer is my new favorite. Great doing business with WillCutt Guitars. You guys are Stellar!
I just wanted to thank you for receiving a perfectly set up bass guitar, after purchasing dozens of guitars and basses over the pass 45 years this has been the only instrument I have not needed to work on I will also like to thank James Adkins for his assistance on my purchase on I will not soon forget it
Gerry & Staff,
Had a wonderful opportunity to meet you, and some of wonderful staff. Just passing through the beautiful state of Kentucky... I must say~~~ you have one of the most pristine stores for guitars, that I have ever seen. Wow... I am one who rewards service far beyond price. The selection in your store~~~unreal!! Sorry that I was traveling on the Harley~to Fla, but know you can ship to me there.... I can certainly tell you.... I will own a guitar from Willcuttguitars when I settle in fla. Thanks so much~ for allowing me to experience this store!!!! Outstanding!!! Is an understatement! Sincerely,
I received the guitar this afternoon, and have been playing it, and admiring it for hours. Very happy. Thanks for shipping it so fast, and packing it so well. I didn't expect to get it this quickly. I also liked the added, classy touches like the Willcutt polishing cloth, the inspection, and set-up certificate, and the guitar set up itself. I also appreciated the service, and rapid communication by James. I appreciate you all going the extra mile, and I left you positive feedback on Ebay.
It's absolutely gorgeous and plays like an utter dream! I've owned many, many guitars in my life and this is the finest. Totally love it!
I wanted to thank you again for your gracious consideration on the T5 for our intern via the Isaiah Project. It always cool to see someone react to something so totally unexpected, especially one who is so talented with a true love for the instrument. He was thrilled beyond words. Thanks again for being a part of this. How this instrument in Jesse's hands, and his dedication to Christ will change lives, we may never know...but God will. Thanks Bobby. See you Tuesday.
WOW!! Fast shipping, great set-up!! No BS goin on at Willcutt!!!! Just received the PRS Zach Myers and damn this thing is cool and what a neck!! Hopefully will one day be able to stop in and see where the magic happens!!
Just wanted to take a minute to tell you "thanks" again for your support with Martin and my OMJM. Having you speak with Jay at the Martin Experience you hosted to back up my warranty claim was huge -- and the kind of thing that will keep me coming back to you for all my future guitars and service. If there's ever anything I can do to help you, please don't hesitate to let me know. I'll keep telling my story about the tremendous support and relationship Willcutt Guitars offers to everyone who will listen.
Thanks for the awesome guitar I think it has the best set up of any guitar I've ever bought new right out-of-the-box too. Well except I realize you guys do that the tweaking it's just perfect. I just left very positive feedback so just wanted to echo that and say thanks again
WHOA!! Amazing guitar, James! I looked it over as well as can be expected and found ZERO issues. Excellent set up, polished and carefully packed. The finish is much more appealing in person (duh, it's a Taylor). You guys rock! I'm used to the Elixir lights & custom lights so I'll have to adjust one way or another. The mediums sound great and are quite full but my fingers will need their own tuning up. Ha! The case candy is a huge plus with me too. Thank you and Mr. Willcutt for exceptional sales & service. I'm grateful. God bless.
Got the redwood strat on Friday. Thanks for sending pictures and picking out the right one for me. Great instrument and great customer service!
Bob, Eric, and Brandon,
Thank you again for taking time out of your day for me to come by for a visit. It will be such a pleasure to be able to work with a dealer like Willcutt Guitars. Thank you for all your support.
FIRST OF ALL I WANTED TO SAY THANKS FOR A VERY EASY, SIMPLE AND PAINLESS EXPERIENCE. WILLCUTT IS FIRST CLASS ... THE SET UP ON THE JM WAS PERFECT AND THE GUITAR YOU SELECTED FOR ME WAS SPOT ON. I AM LOVING WILLCUTT RIGHT NOW!!! I USED IT ON A SESSION TODAY AND IT SOUNDED JUST LIKE THE VINTAGE 63 THAT I PREVIOUSLY OWNED. VERRYYYY NICEEEE. WILLCUTT ROCKS,
Thanks for the great and fast service! The guitar arrived in perfect condition and it sounds beautiful. It was a pleasure doing business with you.
Brandon & Bob,
The Best Customer Service and Pricing On the Planet……For the Last 30 Years!!!!!!
Welcome to 11 Main! We are excited to have you as an 11 Main shop owner - and lucky! What an impressive story and product assortment. Clearly an expert in your market. Welcome!!
I was welcomed by the Giffin when I returned home from Overseas last Friday. What a dream! I feel honored to have this in my hands. Wow. Please thank Mr Willcutt for the great setup and action. I look forward to doing business again with Willcutt Guitars. In fact, when I am close to Kentucky on business this year I plan to visit your place of business.
I bought a prs hollowbody ii "artist" from you several months ago... just wanted to drop you a line and tell you what a fantastic guitar this thing is! I remember when I bought it, I think you said that you personally had a couple of these hollowbodies... now I understand why. I never take the time to write about guitars, and I've owned a bunch of them, but this thing just does everything I want it to do. the 57/08 pickups are to die for, the rosewood neck gives it a very immediate yet slightly mellow response, the brazilian fingerboard is smooth as glass so there's no drag on my fingertips whatsoever, even the acoustic piezo sounds great. the neck is not too big but yet big enough to be comfortable too. I just can't say enough about this guitar! it will play blues, rock, jazz... just about everything I want to do. On top of all that... I'm back to playing 10 guage strings again! for some reason, my other guitars (mostly les pauls) were just wearing out my wrist so I had moved down to 9.5 d'addarios but they never sounded as good as the 10's... but for some reason the 10's are very easy to play on the prs... a very nice playing experience. I never thought i'd say this in my entire guitar playing life... but if I were to have one single guitar... the prs hb2 would certainly be it. Just wanted to say thanks for a great guitar! (i may snap up another one some day... maybe try out a mahogany neck version). thank you!
Just got the guitar. Wasn't expecting it so soon. Set-up is perfection. I wish you could set up all my guitars. Willcutt kicks ass. I'll buy all my guitars from you. Plugged it in for a few minutes. Very unique sounding guitar and looking guitar. Really cool. I hear a lot of sustain. A lot of low end. Sounds mid scooped compared to mahogany neck I guess. I'm looking forward to making some music.
I have never seen so many guitars in all price ranges and all clean and in tune! The sales guys Gerry, and Bob were so knowledgeable about guitars I felt I could really trust them. I bought a Gibson Les Paul from Gerry and Bob did a great job of setting it up and I played it that night. This is the only place to go for guitars and Bob is the one to work on them. Highly recommended!
The 2010 '59 reissue les paul I recently bought from you guys is set up perfectly and I would like to get the action on my 2012 American standard strat set up similar. Just wondering how much Bob charges to set up strat's. Thanks.
I really have appreciated your attention and service to me as a customer of Willcutt Guitar Shoppe. The guitar is an impressive piece, and nicer than either of the brand new Gibson Les Pauls (a Custom and a Standard) I have previously owned. I bought this instrument solely on reputation - without ever having played one - and honestly, I couldn't be more surprised or satisfied. (I made it a rather urgent priority to acquire this guitar when I read they were no longer going to be made; that is I why was scratching up funds from every available and imaginable source...).Anyway, I am sure you are around a lot of nice solid-body electrics, but this is among the nicest I have seen - (especially at that price point!) - PRS and the 2 leading Custom shops' stuff included. Couldn't be happier: Thanks!
Got the guitar today and it arrived in perfect condition - just beautiful. Also, the guitar techs around here could learn a thing or two from whoever set it up - they did an awesome job with the setup. Thanks again,
I just received my guitar. Everything is perfect! It was a pleasure doing business with you. Thanks to you and your team.
Thanks once again for your wonderful service. I played the Breedlove last night for about an hour. The setup Richard did on the neck made quite a difference. It feels very good; similar actually to my Hummingbird – very comfortable. He does great work! Please convey my thanks and appreciation to him. You guys always treat my guitars (regardless of quality) with the greatest respect and care. Thanks again.
the Ramirez arrived in great condition. The setup is great, perfect action for me. Love the tone of this guitar. Thanks, I'll leave you some positive ebay feedback.
I ordered the Duesenberg Caribou in Narvik Blue, dealt with Brandon Bowlds…received it yesterday and played it all night, to say I’m in love with this guitar is an understatement. Thanks to Brandon, he answered my questions and was most helpful…also sold me a Fender ’68 custom deluxe reverb amp, love it too. Again, thanks for making me a great deal and getting my guitar to me as quickly as you did. I’d recommend this guitar shop to anyone! Attached pic of my Doozy!!!
Dear Brandon and Bob,
The new Carr Mercury I bought this past week arrived perfectly and sounds like a dream. I just wanted to say thank you for a very smooth transaction. I have a PRS Custom 22 (about 20 years old) that I play very little (could never get a sound I liked from other amps, I've been playing since The Beatles got here, 50 years). When I plugged it into the Mercury, it was like WOW this guitar really sounds great, sounds I've never heard before. It's now my favorite guitar thanks to the Carr Mercury.
I bought a USA standard Tele from you guys last year of eBay and it is amazing, the set up on in was 2nd to none and I own many guitars. Whoever set it up done a great job. Anyway do you guys still set up sold guitars before leaving your shop? Thank you in advance.
I wanted to thank you and company for exceeding my expectations, truly a class act company. Thanks again it's exactly what I was looking for. I will visit again shortly. Excellent addition to my collection. I will be in the market shortly for a G&L .
Received the guitar today. What a beauty! Pics didn't do it justice. Thanks a bunch!
The PRS arrived today and Hammy is absolutely thrilled with it! The set-up is first class. I think we know where he will be purchasing all of his guitars in future :) Many many thanks for your professional handling of the transaction.
the PRS arrived safely - thanks for your efforts, the guitar is stunning. Best regards
Received the guitar today, came out of the box in perfect tune...incredible, the setup is great. Thanks,
Received the guitar today. What a beauty! Pics didn't do it justice. Thanks a bunch!
got the guitar today...I LOVE IT! I really appreciate the obvious care and attention that you all have shown in preparing the guitar, following up personally, and overall great service.
Thanks again, and kindest regards, Gethin
I received the guitar as scheduled last Friday.I'm really happy with it.The 9-42 / 2 spring setup feels very different from the 10-46 / 3 springs my other JP had.The SS frets are a big plus. I still need to try the piezo with a stereo cable to make the most out of it. Thank you for taking care of a lefty in need... That's really too bad I missed the order window for the all-rosewood neck limited run.Well, I didn't actually 'miss' it, I got turned down by all the EBMM dealers I had contacted, even the Premium Dealers.Had I known you were that great I wouldn't have missed that opportunity. Anyway, thanks again.
I hope we'll able to do business again.
I purchased three Fender Jazz basses from your store. I wanted to let you know that Brandon Bowlds provided exemplary service throughout the process. He answered all my questions in an accurate and timely manner and gracefully put up with me changing my mind several times on which basses I wanted. Thanks to his excellent service you can be sure I will be back for future purchases. By the way, I was also playing music in the Washington D.C. area in the late 60s and early 70s. Take care,
I recently purchased the black & white Telebration Cabronita from you. I just had to tell you how very impressed I was with the presentation of the guitar. When I opened the case and saw how pretty she looked, draped beneath your logoed polishing cloth, accompanied by your personal case candy I was touched. The first thought to cross my mind? Good old fashioned american service! Where can you find that anymore? I have long wanted a guitar with TV Jones filtertrons. This Cabronita is the bomb! Sincerely,
Guitar arrived today :) friend signed for it and checked it out and said it was perfect!!! Thanks sooooo much for everything! I'll call you prob Thursday and prob. order that humidifier stuff for the guitar. You have been fantastic and I'll be sure to recommend you to my musician friends!!! You made one guitar player very very happy this christmas :)
What a beautiful guitar, a true Time Capsule .Named her Cinnamon. The wife even said it was nice. Thanks for the fast shipping and good packing. Merry Christmas,
Just a quick note to say thanks for helping with picking out the PRS Custom 22 stop tail - Blue Whale. My colleague, Steve Carey helped locate it for me. The PRS-10 strings seem to make a difference as well. I absolutely love the color and of course the action is fantastic. The guitar arrived in perfectly tuned. I usually just pick up my guitars at Guitar Center in NJ. But, now I’m switching to Willcutt in Kentucky! Your service and price were outstanding! Thanks for all your help and have a great Thanksgiving!
Received the OM-21 this weekend and it is absolutely fantastic! Wanted to say thanks for your help Brandon and for making the transaction so simple and positive. Have never thought that buying a guitar on the internet was possible but between your advise and the sound clips; made the experience fully confident. The guitar was nicely packed and when I opened the case; it was in perfect condition. Plays great and am having the Pure Mini installed now. Thanks for everything!
I just want to say thanks. I've always been skeptical about buying guitars online, but this one came beautifully set-up and in great shape. Thanks for all of your help!
THIS IS A DREAM GUITAR FOR ME, WHEN I OPENED IT UP TODAY JUST LIKE A KID ON CHRISTMAS DAY WOW !!!!!!!!!!!! PLAYS REALLY NICE ..THANK YOU ALL FOR SETTING IT UP ...YOU HAVE THE BEST PRICE IN THE USA AND BEST SERVICE ,,,THANKS AGAIN ..HAPPY HOLIDAYS TO YOU.AND GOD BLESS................
Received my Custom Shop 000 yesterday that I purchased from you. It's an incredible guitar...very nice! Thanks for everything. Happy Holidays.
The guitar arrived at 2:30 pm in perfect condition. Thank you very much for offering this wonderful guitar to me. When you called the other day, our internet connection was out and I thought, man I going to loose this guitar. But you went extra mile to make this sell by cell phone. Well done! It will be a long time before this guitar comes back on the market. I will pass this guitar to my daughter or my grand daughter. Very Sincerely Yours,
Dear Mr. Willcutt,
I recently purchased a used Collings DS1 from your shop. I would like to report that the experience was very positive. Unlike some of the other guitar shops that I emailed with inquiries, Brandon got back to me immediately. (I still have not heard from some, after several months) My visit with Brian to check out the guitar in person, as well as subsequent responses to my e-mails and letters were also very professional and efficient. The DS1 was exactly what I was looking for, as I wanted a mahogany dreadnaught with a wider nut. And top quality. I am enjoying it very much. Your reputation in the business is outstanding and my personal experience partly explains why. Thanks to you and Brandon. Sincerely,
HI thanks again for all your help! Wish I had more room to add how very well packed the guitar was, and how easy it was to work out shipping. It arrived in perfect condition today! Will highly recommend your shop to anyone up here looking for a place in the US to purchase a guitar!
and yep, Eric is fantastic to deal with, and what a nice guy in person! I have to say that Paul Miles and Tina were exceptional people to deal with as well. At first I felt a bit uncomfortable and like I was wasting their time, but they made that feeling leave pretty much right away, and seemed totally enthused about picking the right wood for what I wanted. They were as picky as I was! Headbanger I also got to meet "The Man" himself, and was given a quick wood "cooking" lesson. Getting back to Eric, he has the magic touch for wood for sure. The first 4 sets of Quilt tops he pulled were the nicest they had, and the final 4 which I had to choose from in the end. I wanted them all. :o There was one set that was unreal, but had a strange circular pattern with no quilt up on one side that would JUST show on one of the horns of the guitar, no matter how we tried to place the template. HUGE 3D tubular quilt. I went with one that was more even all over, and a bit different than the 2 I already have. Any of the 4 were about as good as it gets. At that point, its all personal taste, and which one you would like on a given day. I went through pretty much every set they had, and none could compete with the 4 Eric Pulled. :mad: Then Paul Miles found a Brazilian Neck that looks like its going to be as nice as my first one! Super light weight with insane figure! :thumbs up: I picked the head stock overlay and fingerboard. For the fret board, I wanted the darkest most plain piece of brazilian to make the birds pop as much as possible. The look of the birds on my PS with the ebony board is so killer IMO. I wanted to get as close to that as possible, but with Brazilian RW. It was interesting to see with the semi hollow option, Paul found out the entire body is semi hollow, including both horns, and it seems an additional backing plate is added, or something like that which gives it the deeper body. The back this time is going to be plain old "ribbon" mahogany, with back plates to match, and just a touch of toner to bring out the grain. The color? Pomegranite. I was all set to go with Glacier blue, but saw a sample piece of quilted Pom, and it looks KILLER!! They had mountains of really nice flame if anyone is looking, and some really nice Brazzy neck blanks as well. All in all, a fun time, and I cant wait to play the guitar! Pics below, and one more time, Eric was totally top notch to deal with. I could not be happier!
I spoke with Bob Willcutt a few days ago after I received my EJ Strat. I had to just call because I was so pleased with my purchase. First up, Thank you for the incredible service and consideration on my buy from Willcutt. Because we had not done business before I was a little nervous in purchasing online from you. However all my fears were alleviated when I opened up the guitar case and found this beautiful instrument in mint condition. Also, the setup and action and intonation was perfect. I found myself sitting on my deck and playing the strat for two hours. It is a keeper. Thanks again and I look forward to purchasing another awesome guitar from Willcutt in the very near future.
Thank you so much! Great work; very, very nice guitar - I'm enjoying it lots already! Plugged it into my Super Sonic Twin the moment I received the guitar and everything sounds (and feels/plays) wonderfully. Mint condition - actually looks nicer in person than in the pics!!! Thanks again, and look forward to doing business with you in the future. Now I know why you are so successful!
The Santa Cruz OM Grand arrived yesterday and I'm speechless! It's one of the most stellar instruments I have ever played. I can't put it down. The construction is flawless, the neck is perfect and the sound is off the charts. It doesn't matter if you finger pick it, flat pick it or strum it.......like I said, I'm speechless. I have always been hesitant to buy a acoustic without being able to play it first. Thanks for your effort in providing me the descriptions I needed to pick EXACTLY what I was looking for. It's great to have someone to rely on that likes and plays a lot of the same gear I do. Thanks again,
Thanks very much the black telecaster arrived a few days ago and its perfect.We are so happy with it , the set up is fantastic its really is a very nice guitar. Regards,
Dude the Ric is FANTASTIC! It's quickly becoming my favorite bass; and I've been a Fender guy for over a decade... Thanks again for the good communication, seamless transaction, low bass weight location, and quick shipping. I'll be buying that Hot Rod Precision I emailed about last week from you at some point but it won't be too soon or my wife will kill me! Thanks again.
Just wanted to take a minute and let you know how happy I am with the SG. Great playing guitar, and it's really pretty, too. Plus, the fast shipment--to the right address--was greatly appreciated. I'd been looking for the right SG, and had bought and sold several over the last year or two. This is the one. It has the magic. I'll be playing it for a long, long time. Thanks again for the great service.
I received the Black Cherry Les Paul standard yesterday. Love it. Great guitar in even better condition then you described. The setup was perfect, may be the best setup on a guitar I have ever had. Plays and sounds great and appreciate the extras you guys put in the case. Thanks for the help.
James I got the guitar and it's WONDERFUL! Thanks for all your help. The card you sent with it was a very nice touch.
Perfect! You are awesome. I really appreciate all of your help. With your selection and prices you've certainly found a loyal customer in me.
I want you to know that Brandon is awesome!! He always has time for me,even when I can tell he is very busy. I am not that great of a player but he never makes me feel out of place. He just knows how to help me in every one of my musical needs!! Eric does a great job also!! This is a great guitar shop ran by great people!! Thanks Willcutt!
I received the tuning key and string. I installed it and the string in about 5 min. The guitar is perfect now and ready for my son's 16th birthday. Thanks again for the great service,
You were right- fantastic guitar! I've never had a guitar that was this combination of power and clarity before. Fantastic! Thanks again,
I got the guitar this afternoon. Your description of the neck was very precise. It sounds and feels wonderful. The stiff Brazilian Rosewood neck generates great response and resonance. Thanks once again for your great support. We'll be in touch.
I got the guitar in today and its fantastic! Thank you for your fast shipping and communication. Going to leave you positive feedback right now. Thanks again and Ill be keeping and eye out on your store in case of my next purchase!
Bob, Eric and Brandon,
Doing business with you guys at Willcutt is a pleasure. I can count on receiving exactly what I desired. These guys know their business. Moreover, they know how to define the tone you anticipate or desire. They are the most knowledgeable threesome in the business. The demos, and description of each unit is spot on. Accordingly, as a Professional Technical, Session and Touring artist, I count on my techs to give to me each time a unit that I can depend on. I am also a collector. To that end, there are no others I trust for these types of units. They have always been quick to respond to me. Bob, is one of the best set up artist I know. If you are a pro, then without reservations, I highly recommend Willcutt and staff to any artist.
Excellent guitar! I love it! Thanks for the good price and the free setup and the quick shipping.
It (The Ruokangas) arrived just a little while ago. Everything is perfect on the delivery! WHAT A GUITAR!!! Beautifully crafted….plays and sounds great!!
You are awesome! I saw your card mentioning how long you have been setting up the guitars you sell AFTER finding out through playing that SG that you did the best set up I have ever come across! And I have seen it all..... Have an awesome night! Thanks once again!!!!!
Just wanted to let you know that the Vanamps solemate reverb unit I bought off of you last week rocks! What a great sounding smooth as hell reverb unit. I ran it thru the backend of my Mesa Triple Rectifier and it sounds way cool. It makes the lead channel sound silky smooth. Thanks for the advice.
2 weeks ago or so i bought from you a Music man axis super sport cherry sunburst! its great great instrument!! and it came set up wonderfully too!
You caught me at work sorry I was brief. Over the last 12 months I have made a number of purchases that I would consider to be meaningful. You are the first to pick up the phone and call. I am avid player not a session player or performer. I love music and the joy of playing despite my musical limitations. In the day I had devoted a great deal of time to my playing however wished I could have afforded better gear. Today the opposite is true. Sorry I digress ... My point is that taking care of customers in the impersonal world of Ebay is refreshing and others could learn this from you.
Thanks for the message, hope you had a great labor day! I'm sure i won't need anything else once it's here. I had wanted to thank you for being a great guitar company. Each labor day i go to the local guitar center to see what they have but i always hate being forced around by the commission employee's there. I had wanted a strat, but they kept getting down more expensive models and wouldn't listen. I told them i wanted the Standard Strat Sunburst, to which he tried to sell me a floor model, i figured if i'm paying for a new one i want a new one, and walked out. It's nice to support shops like yours, your price matched theirs, even on their labor day sale, but i'm getting it new, and you provide setup as well. This is way better service then Guitarcenter could ever hope to provide. Thanks again for all your help, keep doing what you're doing at Willcutt!
Hi folks at Willcutt,
Love your store, will stop in again when I travel thru Kentucky!
Bought a Jackson King V. Around August 1988. As a testament to Bob's skills. The guitar has never been worked on since I brought it home. It has played thousands of shows all over the US and Canada. And still in use. The frets are a bit wavy but she doesn't buzz and the neck is still straight as an arrow.
I'm writing to say thanks to two of your employees.
Last week I took a day off to come up from Somerset and visit your store. I had planned to go to Guitar Center ,first, to look for another bass. Not liking the "WalMart" philosophy of GC and MF, I decided to find your store.
As soon as I arrived, I met Gerry, who immediately began helping me with my questions regarding various basses. I've been a guitar player for 20 years, but really don't know that much about basses. I started playing them a couple of years ago. Knowing that Gerry has played professionally, I was so appreciative of the fact that he was so "down to earth" in the way he helped me, and with his suggestions of bass guitars, based on my limited knowledge! He went out of his way to spend a LOT of time with me, in between other customers coming and going. I must have spent two hours there at your store. I wound up buying the bass that he recommended to me ...not the more expensive guitar that I was considering, but one that would best suit my needs! I really appreciate that!
I just wanted you to know that I enjoyed my visit to your store. Most of that is due to the fact of the way Gerry and Austin treated me as a customer. You don't get that kind of courtesy and professionalism in sales, nowadays.... I took two of your decals and immediately put them on my vehicles when I got home. We do have a good music store here in Somerset. I know the owners. But it's nice to know firsthand that there is a great guitar store there in Lexington to which I can confidently refer my fellow guitar players!
Gerry, the bass I bought is awesome! My church praise band was impressed with it; we play a wide variety of music every week. I used it for two services last Sunday. The guys in the "old rockers' band that I play with loved it too. Thanks for showing it to me! It sounds as good as some of my other more "expensive" basses!
Thanks to all of you! God bless you in your lives and in your business!
Meant to drop a note earlier this week – a monster indeed! What a great guitar! I was a bit worried, but this one really exceeds expectations. Everything I love about the 000 size, with 14 frets and a slightly deeper body to give it just enough extra volume to really be heard. Fantastic!
The eagle has landed! Thanks so much for all you did to make the purchase smooth and comfortable. Your help and advice was and will be most appreciated and remembered. Keep in touch, and anything you need from me or from Hawaii, be sure to let me know. It's been a real pleasure to get to know you.
Take care, Aloha, and Mahalo,
I just wanted to take the time to thankyou for the work you did on my guitar. I really appreciate you getting it done so quickly. The guitar looks amazing and sounds great. It's so much easier to play. I can't thank you enough. The guitar is so sentimental to me. I'm so glad I was able to get you to work on it and get it in good condition.
It's been a few weeks, but I just wanted to send a note of thanks to you. My husband loved the guitar! He has not put it down since I gave it to him! Thank you for all your communication and for giving me your best price. I also really appreciated the "case candy" you included, especially the micro cloth - a very nice touch!
All the best to you!
I'm absolutely thrilled with the work you did on my vintage National Guitar. I know you stopped counting the hours, I very much appreciate your work and thoughtfulness. Again, I'm thrilled with the guitar, it plays like a dream.
I received the mandolin on Thursday, and it was everything I was hoping for. It looks and sound great. I appreciate that you took the time to help me make this happen, and I am very happy. I had a great buying experience, and if I ever have a need for another mandolin, I know who to call!
I am LOVING the 514ce! I was so pleased with this guitar and with your excellent customer service; thank you again! I normally don't like to purchase guitars without playing them, but I trust your input. The 514ce was my 9th Taylor overall and the first I had purchased without playing, haha!Thanks for your time buddy!
Thanks for the personal reply, though we have never met, it really means a lot.
This, and our other 2 Taylors will be players, not just wall art;
2008 GAce Ltd Cocobolo, 2011 GCce Ltd 12-Fret Cedar/Macassar (this is an amazing intimate guitar).
They will be well taken cared for, but will be enjoyed.
Now we have to improve our skills to a level these instruments deserve.
This is my philosophy for buying these finely crafted instruments; to force us to take the time to enjoy them.
We wish we were closer and able to stop by, but sometime
we will make a trip with a detour to see your store.
All the Best to you and your employees.
Good things come, as they should, to good people.
Tammy and Alan
Saying that this guitar is beautiful is an understatement.
I agree, your cleaning cloth is really nice.
This is my Birthday (next week), Anniversary (25th in Sept) and Xmas gift all rolled into one.
Please thank Bob Willcutt for working with me on the transaction.
Tammy and Alan
Thank you for taking the time to show me those wonderful Martin ukuleles on Saturday. I love stringed instruments of all kinds and getting to see some of the higher quality guitars, ukuleles, mandolins, etc. that you carry is a special treat for me. I am especially appreciative that you trust me to handle and play these instruments. It’s an honor that I take neither lightly nor for granted. So, thank you! While that little Martin K5 soprano ukulele is out of my budget, its tone and feel are stuck in my head and hands. Perhaps someday, if I continue to play ukulele and my skills improve, I can find a way to add it (or something similar) to my instrument collection. Also, thank you for your candid advice about my old Silvertone ukulele. I purchased a set of Aquila strings and put them on it when I got home. They sure make a big difference! (Of course, the previous strings were 45 years old. Never been changed.) Anyway, as long as I play within the first five frets the little ukulele is quite playable – even with a plastic fretboard. And it now sounds like… well, it sounds like a $20 ukulele, which is an improvement!
What was the Jake Shimabukuro song you played on your phone? I would like to find and download it.
Thanks again for an enjoyable Saturday at your shop.
Ten-fold apologies for taking so long to write you about the guitar. It is simply magnificent! When you mentioned that it was one of the most beautiful pieces you'd seen I knew we were in for something special. And to have had Mr. Smith sign it to Nicholas was amazing...as I recall he may have started to cry. I'd like the name of your boss/owner, whomever is at the top of the chain there and the mailing address, when you get the chance. Working with you over the past couple of months has been an incredible experience. Having worked in luxury goods management for the last ten years or so, I am keenly aware of the need for outstanding customer care and you delivered. Again, many thanks for providing such happiness to our family and especially my son. Through your efforts you've earned Willcutt a life-long client. Look forward to hearing back at your convenience.
Best regards and continued success to you, Eric.
The Mira arrived in time today in perfect condition!
The setup is phenomenal and it sounds just great!! I love it!
Thanks again for your perfect service!
...now I know where I have to buy my next Guitar from!
Be sure that I will recommend you to anybody asking me for a great American Guitar dealer.